Our service is very close to 'normal' after a challenging 18 months. We are still experiencing some delays with our courier partner Tuffnells, with around 5% of customers experiencing unexpected delays in shipping. We are doing everything we can behind the scenes to minimise the impact of this on our customers, however we would reiterate that we recommend not booking fitters until you have received your order to be on the safe side. Thank you!

PINE ORDERS: We are currently experiencing a delay in the supply of Pine and this means that we are unable to fulfil orders for pine products until late November 2021 (as things stand). Any Pine orders that are placed now will be delayed until the material has been received by us. We will contact you via email to confirm this, and keep you up to date with the situation as it develops. We would advise against ordering pine products if you have a specific deadline for the install as there is some uncertainty surrounding delivery dates until the supply settles down again later in the year.

Please feel free to discuss this with our sales team in advance of placing an order if you have any questions relating to this issue, thank you.

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