Frequently asked questions - FAQ

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Collection Information

> What times are you open for collection?

> How can I collect my order?

Priming and Painting

> How do you apply your primer?

> Do you prime all faces of the boards?

> Can I paint straight on to unprimed boards?

> Can I use a water-based paint on your primer?

> Will your primer have two coats?

Product Size Queries

> What is the most common thickness for skirting boards?

> Can you do custom size lengths?

> Does the profile change with the height of the board?

> What is a single set of architrave?

> Can you do custom thicknesses?

> What are your largest profiles?

> Do you produce boards at 5m length?

> Is a double set of architrave for two doors?

> Is it better to get 3050mm or 4200mm lengths?

Prices / Discounts

> I've seen a code on a discount website, it's not working can you provide me one?

> I have a large quote, will you be able to do anything with the price?

> Where does it say the price including VAT?

> Can I add to my order without paying for delivery again?

> Do you price match competitors?

> Can I use the same discount again?

> Are discount codes available?

> Do you offer trade discount?

> What's the cheapest profile you have?


> How long will my sample take to arrive?

> What finish are the samples in?

Rebate Questions

> What is the standard height and depth of the rebates?

> Will the pipe rebate cover the pipes I've fitted?

> Can you produce a custom rebate?

> If I order one board with a rebate does that mean all my order will be rebated?

> What does a rebate mean?

> Can you do a rebate in an architrave?


> Do you deliver to mainland Europe?

> What happens if I'm not in when my product is delivered?

> Can I choose when my product will be delivered?

> Can I get an ETA?

> Do you have a tracking number for my order?

> Can I specify the time of my delivery?

> Will I get a call or a text when my goods are close?

> What time frame will my delivery be?

> How much does delivery cost?

> Who will be delivering my order?

> Do you do next day delivery?

> Will the driver carry the goods into my house?

> How are your products packaged?

> Can I request to be called before delivery?

> My pre-noon delivery arrived after 12:00, can I claim back this charge?

General FAQ

> Can you use the skirting board in the bathroom?

> Do you make custom profiles?

> Can you produce in PVC?

> Are your skirting boards moisture resistant?

> What does MDF mean?

> Do you produce architrave covers?

> Do you keep boards in stock?

> Which skirting board is the most popular style?

> Are your products environmentally friendly?

> Can the boards easily be removed so I can access my wires?

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